Returns & Refunds

This policy applies to purchases made from Yutcgo, operated by Jingyuan Technology Co., Limited.

Return request period

Contact us within 30 days of delivery to request a return. Items should be unused, undamaged, and returned with their original packaging and accessories. Please provide your order number and reason for return before sending anything back.

Items that cannot be returned

Unless required by law, personalized products, perishable goods, gift cards, and items damaged through misuse are not eligible for return.

Damaged, defective, or incorrect items

Contact us promptly with photographs and your order number. After reviewing the issue, we will offer an appropriate replacement, return, or refund.

Return shipping

Unless the item is defective, incorrect, or the law requires otherwise, the customer is responsible for return shipping costs. Do not return an item without receiving return instructions from us.

Refund processing

After the return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method. Processing time may vary by payment provider and bank.

Contact

Start a return by emailing [email protected].